Updated on 7th, May 2018

Pro Series Gaming, (“PSG”) organize and manage video game tournaments (competitions) and helps gamers find tournaments to join.

We are committed to respecting the privacy rights of our customers, visitors and other users of psg.co.ke and related websites, applications, services and mobile applications provided by us and on/in which this privacy policy is posted or referenced (collectively, the “Services”). We created this privacy policy to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy.


Personal Information We Collect. When you interact with us through the Services, we may collect personally identifiable information (“Personal Data”) and other information from you, including as described below.

Registration. When you register for access to the Services, as a tournament organizer, event attendee, general user or otherwise, the Personal Data we may collect includes, without limitation, your name, address, email address, zip code and other personally identifiable information.

Purchases. If you make a purchase, such as customized avatars and other additional services for your account or registering for a paid event, we will collect financial information from you (e.g., your credit card number and expiration date, billing address, account information for online payment providers like PayPal, etc.), some of which may constitute Personal Data. If you use our payment processing services, for example, to offer or receive prize money, we will collect financial information from you (e.g., your bank account information, an address to send checks, account information for online payment providers like Paypal, etc.) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number).

Registration for Tournaments and Other Events. Event registration pages set up by tournament organizers can request various additional information from event attendees in connection with registration for a tournament or event through the Services, some of which may be Personal Data. Any information provided in connection with registration for, and access to, a tournament or event will be available to us and will be held by us in accordance with this privacy policy. Such information may be delivered to the tournament organizer.

Contacting Us. If you contact us by, for example, making an inquiry, responding to one of our surveys or using certain parts of the Services, we may collect any information you provide, including Personal Information.

Non-Personal Information We Collect. When you interact with the Services, we collect certain personally non-identifiable information ("Non-Personal Data"). The Non-Personal Data we collect includes, without limitation, Internet Protocol (IP) addresses, Internet browser type, other characteristics of your device and software, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage of the Services and the time of your usage. We may also collect and aggregate information on our users’ demographics, interests and behavior based on your Personal Data and other information and aggregate such information so that it does not identify you personally. We consider such aggregated information as Non-Personal Data. This information is collected passively using various technologies and cannot, in and of itself, be used to identify you specifically. We also collect Non-Personal Data (including, without limitation, of the type described above) from third parties. The information we collect from third parties may be combined with the information we collect.

How We Use Information. We use your information, including Personal Data, to provide you with access to or use of the Services or functionality, to monitor your use of such Services or functionality, to respond to your inquiries or to process payments for your purchases. Your information, including Personal Data, may be used by us for other purposes, as well. For example, we may use your information, including Personal Data, for internal business purposes, including, without limitation, to help us improve the content and functionality of the Services, to understand our users better, to improve the Services, to protect against, identify or address wrong doing, to enforce our Terms of Services, to manage your account and provide you with customer service, and generally to manage the Services and our business. Your information, including Personal Data, may also be used to contact you for our marketing and advertising purposes, including, without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services. We also permit tournament organizers to email users and event attendees that are registered or have registered in the past for their tournaments.

Sharing Information. We may share your information, including Personal Data, with non-affiliated and affiliated third parties.

In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of PSG, or its assets will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy. We may also share your Personal Data with our subsidiaries and/or affiliates for purposes consistent with this privacy policy. Our subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this privacy policy.

We may disclose Personal Data to independent contractors and third parties that are performing certain business functions on our behalf in connection with their performance of such functions.

You can connect your PSG account to your accounts on social media, streaming and other third party services, in which case we may collect, use, disclose, transfer and store information relating to your account with such third party services in accordance with this privacy policy. For example, if you connect with Facebook, we store your Facebook ID, first name, last name, email, location, friends list and profile picture and use them to connect with your Facebook account to provide certain functionality on the Services, such as recommending events that your Facebook friends are interested in and sharing the events you are interested in with certain groups of people like your Facebook friends.

We may disclose your Personal Data if required to do so by law (including, without limitation, responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary or appropriate (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of third parties, (iii) to prevent, investigate or identify possible wrongdoing in connection with the Services, (iv) to act in urgent circumstances to protect the personal safety of users of the Services or the public or (v) to protect against legal liability.

Children. We do not knowingly collect Personal Data from children under the age of 13. IF YOU ARE UNDER THE AGE OF 13, YOU ARE NOT PERMITTED TO USE ANY OF THE SERVICES AND ARE PROHIBITED FROM SUBMITTING ANY PERSONAL DATA THROUGH THE SERVICES. BY ACCESSING, USING AND/OR SUBMITTING INFORMATION TO OR THROUGH THE SERVICES, YOU REPRESENT THAT YOU ARE NOT YOUNGER THAN AGE 13. We encourage parents and legal guardians to play an active role in their children’s online experiences at all time. If you have any concerns about your child’s personal information, please contact us talktous@psg.co.ke

Our use of Cookies and Similar Technologies. We may collect your information, including Personal Data, through the use of cookies, pixel tags, local shared objects, web storage and other similar technologies. By using the Services, you are consenting to the use of the technologies described herein and similar technologies to collect and store information on your device or web browser.

A cookie is a piece of information placed on your computer or mobile device through your web browser when you access and/or use the Services that stores text and which can later be read back by the Services or third parties. Cookies are used to recognize your browser and you as a unique user. Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). You can manage cookies through your web browser's option settings, and through those settings you may be able (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your web browser's help section for information on how to do this.

A pixel tag, or web beacon, is a tiny invisible tag or graphic placed on certain parts of the Services or other websites, in emails or in certain other downloadable content, but not on your computer, mobile device or browser, except to the extent that you download the content that contains such tags. Pixel tags do not store information on your computer, mobile device or browser (although they are occasionally downloaded to your computer if contained in an email or other downloadable content) so they cannot be managed by you except by deleting the content in which the tag is contained.

A local shared object is similar to a cookie, except it can store more than just text. Local shared objects are stored on your computer or mobile device. You can manage privacy and storage settings for local shared objects by visiting Flash’s Website Storage Settings panel.

We may use third-party website analytics services in connection with the Services, including, for example, to register mouse clicks, mouse movements, scrolling activity and text typed into our websites. We use the information collected from these services to help make the Services easier to use and as otherwise set forth in this privacy policy. These website analytics services generally do not collect Personal Data unless you voluntarily provide it and generally do not track your browsing habits across websites that do not use their services.

To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of Services across devices.

We use and allow third parties to use these technologies for a variety of purposes, including, without limitation, the operation of the Services or parts of the Services, monitoring the Services and to analyzing how you use the Services, allowing us to provide certain functionality on the Services and to remember your preferences, delivering advertisements to you, both on and off the Services. By using these technologies, we aim to provide advertisements targeted to your interests. Sometimes this is called online behavioral, interest-based, or retargeted advertising. For more information on these types of ads, or to stop use of tracking technologies for these purposes, go to www.aboutads.info or www.networkadvertising.org.

Your Choices. You can use the Services without providing any Personal Data or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to register for an event, your name and email address will be required.

Opt Out. You can "opt out" of receiving our marketing emails from us by clicking unsubscribe within the email. It may take several days for us to process an unsubscribe request. However, once you have registered for a tournament, you cannot opt out of a tournament organizer’s email campaign. You can stop receiving Service communications and tournament organizers’ emails only by contacting us at talktous@psg.co.ke. Even after you opt out of all communications, we will retain your Personal Data and Non-Personal Data in accordance with this privacy policy. However, we will no longer use it to contact you. Further, tournament organizers who have received your Personal Data in accordance with this privacy policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so. You can also close your PSG account. Once your account is closed, you will permanently lose all of your profile information.

Do Not Track. We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

Exclusions. This privacy policy does not apply to any Personal Data collected by us other than Personal Data collected through the Services. This privacy policy does not apply to any unsolicited information you provide to us or another user or visitor through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as bulletin boards, any ideas for new products or modifications to existing products, claim or demand letters, Digital Millennium Copyright Act notices and other unsolicited submissions, all of which will be deemed to be non-confidential and will be used, reproduced, disclosed, distributed and exploited by us without limitation or attribution.

Links to Other Web Sites. This privacy policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. The policies and procedures we described here do not apply to those sites, nor do we endorse or review those sites. We suggest contacting those sites directly for information on their privacy policies.

Storage and Security. The security of your Personal Information is important to us. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our Site, we encrypt that information using Secure Socket Layer (SSL) technology.

We store and process your information on our servers in the Kenya and abroad. We maintain industry standard backup and archival systems.

Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. In particular, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail and what Personal Data you disclose on the Internet.

If at any time during or after our relationship we believe that the security of your Personal Data may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification. If you prefer for us to use the mail to notify you in this situation, please e-mail us at talktous@pag.cdo.ke. Please include your address when you submit your request. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this e-mail address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your Personal Data.

Changes to This Privacy Policy. We may update or modify our privacy policy from time to time. Modifications to this privacy policy will be posted to our psg.co.ke website. In certain circumstances, we may choose to provide you with additional notice of such modifications by email, in-Service notifications or otherwise. Please review this policy periodically, and especially before you provide any Personal Data. YOUR CONTINUED USE OF THE SERVICES FOLLOWING THE EFFECTIVENESS OF ANY MODIFICATIONS TO THIS PRIVACY POLICY CONSTITUTES ACCEPTANCE OF THOSE MODIFICATIONS. IF ANY MODIFICATION TO THIS PRIVACY POLICY IS NOT ACCEPTABLE TO YOU, YOUR SOLE REMEDY IS TO CEASE ACCESSING, BROWSING AND OTHERWISE USING THE SERVICES.

Your Access to Your Information. You may access and update your Personal Data by logging into your account and visiting your account management page. You may also contact us directly at psg.co.ke with respect to Personal Data that is not accessible through the Services. We will take reasonable steps to respond to requests relating to Personal Data within 30 days. However, we may reject requests that we find to be unreasonable (i.e., require disproportionate efforts or material changes to our information systems), impractical or abusive (e.g., repetitive requests, requests made in bad faith or requests that would compromise third party information). Note that you may not have access to or the ability to update Non-Personal Data, much of which is held in aggregate form.

Retention and Deletion. We may retain your Personal Data as long as you continue to use the Services. You may close your account by contacting us. However, we may retain Personal Data and Non-Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media and other information systems.

Contact PSG. Please also feel free to contact us if you have any questions about this privacy policy or our information practices. You may contact us at talktous@psg.co.ke or visit us at:

Penthouse Floor, Almont Park

Church Road, Off Waiyaki Way​

PO Box 38532 - 00623